Contact Us
Reach our team via email, Discord, or Telegram. Most messages get a reply within a few hours.
How to reach NEOM Funded support
NEOM Funded support is available 24/5 in 3 languages. Reach a real person by email, Discord, or Telegram – live chat replies in under 5 minutes and email within 4 hours. Whether you need help with your evaluation, a Performance Reward, KYC, or a platform issue, choose the channel that suits you below.
Written answers within one business day from a real human on the participant desk.
Replies 7 days a week
Discord Community
Join Participants, share setups, and get quick answers from the community and moderators.
Active daily
Telegram
Fastest channel for Performance Reward and evaluation questions. Reach a support agent in minutes.
24/5
Send a Message
Route Your Message
Send your message to the right team and get an answer faster.
Company Details
FAQ
Contact NEOM Funded Support
NEOM Funded provides comprehensive customer support to Participants around the world. Whether you have questions about your evaluation, need help with a trading platform, want to request a Performance Reward, or need assistance with your account, our support team is available to help you quickly and effectively.
How to Reach Us
We offer multiple support channels to accommodate Participants in many countries across all time zones:
- Live Chat: Get instant assistance through our website live chat widget. Average response time is under 2 minutes during peak hours. Available 24/5 for immediate questions and urgent account matters.
- Email Support: Send detailed inquiries to our support team for comprehensive responses. Email is ideal for account-specific questions, documentation requests, and complex technical issues. Typical response time is within 4 hours.
- Help Center: Browse our extensive self-service knowledge base for answers to common questions about challenges, Performance Rewards, trading rules, platform setup, and account management. The help center is searchable and organized by category for quick navigation.
Multilingual Support
NEOM Funded serves a diverse global community and provides support in 3 languages. Whether you communicate in English, Spanish, or Portuguese, our team can assist you in your preferred language. This commitment to multilingual service ensures that Participants worldwide receive clear, helpful support without language barriers.
Common Support Topics
- Challenge purchase and account setup
- Trading platform installation and configuration
- Performance Reward requests and processing status
- Trading rules clarification and account reviews
- Technical issues with MetaTrader 5
- Discount code application and billing inquiries
- VIP Programme eligibility and tier progression
Community Channels
In addition to direct support, you can connect with NEOM Funded and other Participants through our active Telegram and Discord communities. These channels provide real-time updates on promotions, platform maintenance, new features, and community trading discussions. Join our community of Participants and stay connected with the latest from NEOM Funded.